Accommodations Manager at Zanzibar White Sand Villas & Spa
Job Description
Key Responsibilities:
• Oversee the front office, concierge, housekeeping, porter, and butler departments.
• Ensure outstanding, personalized guest service throughout the entire stay.
• Lead, train, and motivate the accommodation team (approx. 20 team members).
• Uphold 5-star service standards and ensure full compliance with international hospitality norms and Relais & Chateaux commitments
• Work closely with the General Manager and other department heads (F&B, spa, sales, etc.).
• Manage departmental budgets and drive performance metrics (occupancy, guest satisfaction, cost control).
• Handle guest complaints or sensitive issues with professionalism and discretion.
Profile:
• Degree in hospitality management, luxury tourism, or a related field (BTS, Bachelor, MBA).
• At least 5 years of experience in a similar position within a luxury hotel or international 5-star property.
• Strong leadership, organizational, and interpersonal skills.
• Fluency in English (spoken and written) is mandatory. French is a plus.
• Soft Skills: Excellent organizational skills, attention to detail, good communication skills, and the ability to work with multiple departments to achieve goals.
• Proficient in hotel management systems (e.g., PMS,…).
• Impeccable presentation, a sense of discretion, and a strong service ethic.
• International experience – experience in Africa is a plus
• Job type: Full-time
What We Offer:
• An exceptional working environment in the heart of Zanzibar.
• A dynamic, multicultural team and a hotel driven by excellence.
• A competitive expat package including accommodation, meals, annual flights, and health insurance.
• Career development opportunities.
How to Apply:
Please send your CV, cover letter, and professional references to:gm@whitesandvillas.com
Skills:
Job Summary
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