Drive value chain business with aim to increase business through optimizing gain on existing and non-existing bank Customers and respective supply chain. Optimizing gain from portfolio with concession rates and link business between Corporate and Retail banking.

1. Value Chain Management

• Track value chain business leads from corporate clients and ensure a 360-degree customer approach is applied by working closely with the Retail team.
• Drive recruitment of MSME customers who are part of the corporate client value chain through the presentation of Banking products and services to targeted customers.
• Managing banking relationships of Value Chain customers and sustaining business relationships to ensure continued business streams.
• Monitor leads and the performance of the Value chain, ensure that the product delivery process is working properly, and advise on areas for improvement.
• Keep detailed records, generate reports, and develop presentations to help management and retail staff understand the value chain perspective.
• Analyse value chain sales and retention processes, identify, and monitor new business opportunities by analyzing MIS, industry, and local knowledge.
• Grow and retain deposits through a value chain strategy that onboards all their second-line beneficiaries, e.g., Suppliers, contractors, employees, logistics, Insurance, and other services.

2. Stakeholder Management

• Work closely with corporate/commercial/consumer bank relationship managers to identify value chain opportunities.
• Support all value chain opportunities with joint visits and drive for execution closure.
• Train and empower staff to develop sustainable client relationships and prospects within the community for increased value chain business.
• Track and monitor the portfolio of customers issued with concession rates to ensure compliance with terms and conditions that aim to give the bank additional business.

3. Customer Service

• Support the resolution process for escalated customer queries/complaints.
• Establish relationships with key value chain clients and business influencers in the country.
• Establish and sustain a customer-centric value chain focused business culture, leveraging people and technology.
• Ensure high customer satisfaction as measured and monitored through Customer Evaluation on Bank Service Survey, Focus Groups and Product Service Performance Information.
• Coordinating sales activities from all business units to ensure the client’s onboarding into the bank is smooth and pleasant.

• Bachelor’s Degree in Business, Accountancy, Economics, Finance or any other related field.
• Ability to keep abreast of industry changes in business and marketing environments.
• Minimum of 5 years of working experience in Relationship Management, particularly within a business unit, with a track record of outstanding performance in driving business growth.
• Experience in structuring and managing financing solutions for value chains or sectors such as agriculture, trade, or manufacturing.
• Solid understanding of credit risk assessment, financial analysis, and value chain business models.