Job Description

Posted 3 weeks ago

We’re seeking a strategic and creative Marketing and Sales Manager to lead our retail and online operations, manage social media and marketing campaigns, and drive customer experience excellence. This role is ideal for a proactive leader passionate about natural beauty, with a sharp eye for brand alignment and the ability to grow a team and a business.

We are committed to fostering a diverse and inclusive workplace and strongly encourage applications from qualified candidates of all backgrounds.

Key Responsibilities

Sales & Shop Leadership

• Lead, coach, and support the retail sales team.
• Set and monitor targets using tools like POS systems.
• Ensure in-store experience meets brand and service standards.

Sales Strategy & Business Development

• Create and implement in-store and e-commerce sales strategies.
• Analyze sales data and adjust plans based on performance.
• Identify B2B leads and new revenue opportunities.

Marketing & Social Media Management

• Plan and execute campaigns across digital and physical channels.
• Oversee social media content, posting, engagement, and community growth.
• Ensure tone, voice, and storytelling reflect brand identity.

Customer Experience & Product Knowledge

• Train staff to communicate product benefits with clarity and passion.
• Gather and use customer feedback to enhance experiences.
• Strengthen customer loyalty and repeat purchases.

Collaboration & Reporting

• Work cross-functionally with logistics, production, and customer care teams.
• Deliver regular reports on marketing and sales performance.

What You’ll Bring

• Degree in Marketing, Business, Sales, or related field.
• 3–5 years’ experience in retail, marketing, or brand roles.
• Strong leadership skills with proven team management experience.
• Skincare, wellness, or lifestyle brand background is a plus.
• Fluent in English and Swahili.

Core Skills

• B2B prospecting and sales.
• Social media and campaign management.
• Product education and storytelling.
• Project and time management.
• Proficiency in POS and digital tools.

Soft Skills

• Strong communicator and team builder.
• Customer-centric mindset.
• Adaptable and a problem-solver.
• Strategic thinker with attention to detail.

Success Metrics (KPIs)

• Sales growth (retail + online).
• Social media engagement.
• Customer satisfaction and retention.
• Team performance and training progress.
• On-time delivery of launches and campaigns.

HOW TO APPLY
Send your CV and a short cover letter to: engagepro-solutions@outlook.com

Please note: Only shortlisted candidates will be contacted.

Tagged as: Inaya Zanzibar

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