Job Description

• To assist assistant Manager to grow and support Merchant Acquiring business through POS Channel and other digital products of the bank as assigned.
• To promote and sell the Acquiring Business of the Bank, He/ She will be responsible for identifying potential merchants and drive acquisition through team and branches.

Roles & Responsibilities

1.Acquisition & customer portfolio management

• Create new sales and revenue generating opportunities as appropriate.
• Utilize a consultative sales approach that ensures that the client’s business objectives are met, and that the performance metrics of their payment portfolios are maximized.
• Develop partnership and campaigns with merchants as per assigned portfolio and territory to grow revenues and brand visibility for both during the year.
• Prepare proposals, high impact sales presentations and negotiate contractual relationships with new and existing customers.

2.Retention of Existing Customers

• To manage customer queries of all merchants in the assigned portfolio.
• Identify and arrange tie up partnership marketing campaigns with merchants within the assigned portfolio for bank brand awareness and business growth.
• Expand existing relationships/partnerships through the selling of Bank products both traditional and digital services through relationship managers as and when required.
• Manage active/inactive merchants to grow profitability.
• Manage POS through proper allocation or recovery as and when required.

3.Team/ Internal Management

• Serve as customer advocate internally while effectively collaborating with internal cross-functional teams.

4.Reporting

• Prepare and maintain daily, weekly, monthly, quarterly and annual sales call reports.
• Develop deep understanding of the merchant business and provide analytical and strategic reports for NTB (weekly) that will help to track business in relation to business objectives.
• Provide competitor intelligence reports on products and tariffs.
• Ensure merchant Database and PoS Verification tables are updated.

QUALIFICATION & EXPERIENCE

• Degree in IT, Business or Banking
• A pleasant personality
• Good interpersonal skills
• Good communication skills
• Ability to work under pressure
• Good communication skills
• Computer literacy is essential