Utumishi means “service” or “public service.”

In Tanzania, it refers to the civil service system and the government office responsible for managing public service matters.

Institutional Setup

Utumishi operates under the President’s Office — Public Service Management and Good Governance (PO-PSMGG).

It oversees public service reforms, human resource management, policy development, performance contracting, ethics, and governance.

Key Functions

Establishment & HR policy
Oversees staffing levels, organizational structures, transfers, promotions, and human resource policies.

Policy Development & Administration
Creates and interprets regulations, ensuring compliance with public service rules.

Human Capital Development
Provides training, manages performance evaluations, and develops employee skills.

Ethics and Good Governance
Promotes accountability, transparency, and ethical conduct in public service.

Public Recruitment/Placement
Manages hiring and placement of employees across government ministries and agencies.

Performance Contracting / Monitoring
Tracks and evaluates performance across government institutions.

Tools and Portals

Employee Self-Service (ESS) Portal — also known as the Watumishi Portal.

Allows public servants to view salary slips, update records, apply for leave or transfers, and access employment information online.

It improves efficiency, transparency, and reduces bureaucratic delays.

Legal & Policy Basis

Utumishi is governed by the Public Service Act and related regulations.

These laws define employment conditions, performance standards, rights and obligations, and disciplinary processes for public servants.

Common Challenges

Filling vacant positions on time.

Ensuring adequate training and skills for public servants.

Combating corruption and strengthening accountability.

Managing salaries and incentives sustainably.

Digitizing and modernizing records to reduce paperwork.