Job Title: Information Technology (IT) Manager

Location: Four Seasons Safari Lodge, Serengeti, Tanzania
Reports To: Director of Finance
Visa & Work Permit: Provided

About Four Seasons

At Four Seasons, we are powered by our people. We are a collective of individuals who strive to become better, push boundaries, and treat one another as we wish to be treated. Around the world, our teams create exceptional experiences for guests, residents, and partners through a commitment to luxury with genuine heart.

We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet as we would want to be treated ourselves. Whether you work with us, stay with us, or discover with us, our purpose is to create impressions that last a lifetime — rooted in meaningful connections with people and the world around us.

About the Location

Join us deep in the heart of one of the world’s most celebrated wildlife reserves — the Serengeti. Here, the “Big Five” roam freely across vast, untamed landscapes. Perched on elevated platforms beside a natural watering hole, our Lodge offers guests the unforgettable sight of elephants and other wildlife in their natural habitat.

Located in the Central Serengeti, just a 45-minute drive from Seronera Airstrip, the Lodge opened under the Four Seasons Hotels and Resorts family in December 2012. It features:

• 77 rooms, including 12 suites and 5 villas
• 3 stunning Food & Beverage venues
• The Discovery Centre, offering an interactive exploration of local wildlife, history, and culture
• Kijana Kids Club
• A luxury spa with 6 treatment pavilions
• Fitness center
• A dedicated team delivering exceptional safari and hospitality experiences

Basic Purpose

The IT Manager is responsible for the efficient operation and maintenance of all computer systems, data, and voice communications activities at the property. This includes forecasting technology needs, managing upgrades, ensuring data security, and executing corporate IT strategies to enhance operational effectiveness and guest service.

Essential Functions

• Ensure the 24/7 availability of critical systems, including the Front Office Property Management System, Call Accounting, HSIA, PABX, and F&B Point of Sale systems.
• Establish and maintain user procedures, system documentation, and security protocols in accordance with corporate policies.
• Maintain accurate records of system files, hardware, software issues, and service requirements.
• Provide end-user support for all property systems, including back office, sales & catering, and HR applications.
• Manage network security, server infrastructure, Active Directory, wired and wireless networks, and backup systems.
• Administer Lotus Notes, VPN connections, and other corporate communication tools.
• Ensure compliance with Four Seasons IT Core Standards and participate in technology projects or system acquisitions.
• Provide guest-facing technical support and ensure smooth operation of technology in conference and event spaces.
• Support the Director of Finance in IT budgeting, procurement, maintenance, and vendor contract management.

Non-Essential Functions

• Recommend and implement technology improvements to enhance efficiency and guest experience.
• Lead IT contract negotiations, manage lifecycle planning, and oversee IT capital and operating budgets.
• Adopt and share best practices from other Four Seasons properties.
• Present business cases for IT expenditures and long-term capital planning.

Knowledge and Skills

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience:

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• 2–5 years of IT experience, preferably within the hospitality industry.

Skills & Competencies:

• Strong technical knowledge of hotel systems and operations (Opera, Delphi, POS, PMS, HR, Back Office, Spa systems).
• Network administration and troubleshooting expertise (Microsoft, Cisco, Active Directory).
• Experience with both Microsoft and Mac operating systems.
• Strong project management, budgeting, and vendor management skills.
• Knowledge of IT security, data protection, and business continuity principles.
• Understanding of Four Seasons IT Core Standards and internal controls.
• Basic accounting knowledge is an advantage.

Certifications (Preferred):

• Microsoft or Cisco certifications (MCSE, CCNA, etc.).

Supervisory Responsibility: 1 direct report
Travel: Required, as applicable
Work Schedule: Flexible; may vary based on operational needs

How to Apply

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY