Job Description

Posted 4 weeks ago

RESPONSIBILITIES

• Deliver the Services in accordance with the ITIL v3 (level 3) framework, interface with and take part in the Client’s execution of these processes in support of the Services.
• Install and configure computer hardware, software, networks and applications
• Continuously monitor and maintain systems and networks
• Respond to technical support calls from other staff members or clients and communicate how to resolve issues
• Diagnose and troubleshoot system and network problems, software faults or hardware complications
• Support the roll-out of new applications
• Keep a record of issues, along with solutions, to refer back to in future instances
• Provide onsite or remote IT support to clients.
• Diagnose and resolve software and hardware incidents.
• Support, configure, maintain LANs, WANs, network segments, Internet, and intranet systems.
• Perform fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
• Logs client requests, queries or support calls and document their outcome to facilitate timely follow-up.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to support requests.
• Develop help sheets and knowledge base articles for end users.
• Performing other duties as directed by the immediate supervisor.

 REQUIREMENTS

• A Bachelor Degree in  Information Technology, Computer Science, Computer Engineering or equivalent qualification from recognized institutions.
• ITILv3 or ITILv4 certification is an added advantage.
• 2 years experience supporting a company multinational staff.
• Must be fluent in both oral and written English
• Ability to self-learn new technologies via web articles, forums, seminars, trainings. Analytical and problem-solving skills
• Teamworking skills
• The ability to think logically and strategically
• A methodical approach to tasks
• Customer service skills
• Excellent communication skills, both written and verbal
• Organization and planning skills

How to apply

Qualified candidates should apply by E-MAIL ONLY to: hr@exodus.co.tz  Subject line should read “IT Support Engineer” only;  a cover letter detailing why you are the best candidate for the position ,  and  CV before 31st May 2025

Submissions which do not follow the above instructions will not be considered as applicants.

NO PHONE CALLS in reference to this position will be accepted.

Tagged as: Exodus

Skills: