IT Support Officer

Eleving Group, a leading international fintech company operating in over 15 countries across three continents, is excited to introduce its newest venture: Mogo Credit Tanzania. This is an incredible opportunity to bring our proven financial solutions to a brand-new market, building on our global success. At Mogo Credit Tanzania, we are dedicated to increasing access to finance and driving social mobility. We'll be offering a range of products, including financing for cars, motorcycles, and tuk-tuks, smart phone financing as well as logbook loans and more. We are looking for passionate, driven individuals to join our founding team. This is a unique chance to help build a company from the ground up and play a key role in shaping its future. You'll be part of a collaborative, non-bureaucratic work environment that is both fun and sustainable.   Ready to help us write this new chapter in Tanzania?

1. IT Infrastructure & Setup

• Install, configure, and maintain IT systems and infrastructure, including content filtration.
• Set up and onboard new users with accounts, access rights, and devices.
• Configure and support telephony systems (SIP trunks, MNO connections, call center systems).
• Manage and monitor network equipment, CCTV surveillance systems, and related dashboards.

2. User Training & Technical Support

• Provide first-line IT support to resolve technical issues promptly.
• Train employees on the effective use of IT tools, systems, and applications.
• Offer remote support using tools such as TeamViewer.

3. System Administration & Access Management

• Manage user accounts and access rights in Office 365, Active Directory, and Jira.
• Conduct regular internal system audits for access privileges, licenses, and usage of shared resources.
• Ensure proper deactivation of accounts for terminated staff.

4. Monitoring & Performance

• Monitor system performance, uptime, and network security alerts.
• Liaise with service providers to ensure optimal system and telephony performance.
• Recommend upgrades for bandwidth, licensing, or hardware based on growth and demand.

5. Asset & License Management

• Maintain up-to-date records of electronic assets using tools such as Asset Tiger.
• Track software licenses and ensure timely renewals and compliance.
• Maintain documentation of IT configurations, processes, and user guides.

6. Security & Compliance

• Enforce IT security policies and ensure compliance with relevant regulations.
• Perform regular backups and disaster recovery tests.
• Detect and mitigate cybersecurity threats.

7. Continuous Improvement

• Research and propose technology improvements and innovations.
• Work closely with management to align IT capabilities with evolving business needs

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
• 2–3 years’ experience in IT support or systems administration.
• Strong troubleshooting skills for hardware, software, and networking issues.
• Proficiency in Microsoft Office 365, Active Directory, and IT asset management tools.
• Good understanding of telephony systems and network configurations.
• Strong communication and customer service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Win Big

• Fast results: We cut through bureaucracy so you can achieve your goals quickly.
• Transparent goals: Know what you are working toward and celebrate our victories together.
• Rewards and bonuses: We recognize and celebrate great work with bonuses and awards.
• Celebrating Success: We love to celebrate our wins together.

Grow

• Intelligent team: Work alongside smart, passionate people.
• Established feedback culture: We encourage open communication to help you and the company grow.

HOW TO APPLY: Please follow the link to apply directly: https://talent.sage.hr/jobs/4202c6ac-3686-4700-8cf0-d9f904c4df6e