Job Title: Safari Sales Specialist Location: East Africa (Kenya, Tanzania, Uganda, Rwanda) – Remote or Office-Based Industry: Tourism & Hospitality (Luxury & Mid-range Safari Travel) Job Summary: The Safari Sales Specialist is responsible for selling tailor-made safari experiences to clients, handling inquiries, designing itineraries, and ensuring seamless travel experiences. This role requires in-depth knowledge of East African safari destinations, excellent customer service skills, and a strong sales-driven approach. Key Responsibilities:

1. Sales & Client Engagement:

• Respond to inquiries via email, phone, and online platforms, converting leads into confirmed bookings.
• Understand client preferences, budgets, and expectations to create customized safari itineraries.
• Maintain excellent client relationships and provide pre- and post-trip support.
• Upsell additional services (e.g., hot air balloon rides, cultural visits, luxury upgrades).
• Follow up on client leads and track sales conversions.

 

1. Safari Itinerary Design & Consultation:

• Craft personalized safari packages, including accommodation, transport, activities, and special requests.
• Provide expert advice on the best destinations, wildlife seasons, and travel logistics.
• Collaborate with lodge operators, tour guides, and transport providers for seamless arrangements.
• Stay updated on new safari destinations, lodges, and experiences.

 

1. Booking & Logistics Coordination:

• Confirm bookings with lodges, camps, and transport providers.
• Arrange flights, transfers, permits, and park fees as required.
• Handle client documentation, including visas, travel insurance, and health requirements.

1. Administrative & Reporting Tasks:

• Maintain accurate records of client bookings and payments.
• Prepare sales reports and analyze performance metrics.
• Ensure compliance with company policies and industry regulations.

Key Skills & Qualifications:

• Minimum of 2+ years in safari sales, travel consultancy, or a related field.
• Strong knowledge of East African safari destinations (Kenya, Tanzania, Uganda, Rwanda).
• Excellent communication skills (both written and verbal) in English; additional languages (French, German, or Spanish) are a plus.
• Experience using booking systems and CRM software.
• Sales-driven mindset with a customer-centric approach.
• Ability to work independently and meet sales targets.
• Strong organizational skills and attention to detail.

Preferred Experience:

• Experience working in a travel agency or tour operator specializing in East African safaris.
• Familiarity with luxury safari lodges, mobile camps, and conservation-focused travel.
• Knowledge of visa, travel insurance, and health requirements for East African travelers.

Salary & Benefits:

• Competitive base salary with commission on bookings; Net Salary: TZS 1,350,000 (take-home salary; all taxes covered by the company).
• Travel opportunities to visit safari destinations and lodges.
• Flexible work environment (remote or office-based).
• Career growth within the safari tourism industry.
• The position is subject to a three-month probation period, after which a salary review will be considered.

Working Conditions

• Location: Shadows of Africa Tanzania office, Arusha (Sable Square).
• Working Hours:

o          Monday – Friday: 09:00 AM – 05:00 PM EAT o          Saturday: 09:00 AM – 01:00 PM EAT

• Due to the nature of the business, urgent matters may arise outside standard working hours and will need to be addressed promptly.
• Holidays are provided in accordance with Tanzanian labor laws.

How to Apply If you meet such qualifications, we invite you to apply! Please submit your CV and a brief cover letter outlining your experience to legal.dept@shadowsofafrica.com Applications will be reviewed on a rolling basis until the position is filled. This position is open to all nationalities and you can share to anyone suitable you may know.