About the Role

Key Responsibilities

Sales

• Promote and sell products including airtime, new SIM registrations, and digital solutions.

• Register new customers and update existing customer accounts.

• Support business growth by achieving daily and monthly shop-level sales targets.

Customer Service

• Professionally welcome and assist all walk-in customers.

• Provide information on products, services, billing, and account issues.

• Handle and resolve customer queries and complaints in a timely manner.

• Deliver a consistent and excellent customer experience.

Reporting and Compliance

• Prepare and submit daily sales and financial reports to the Team Leader.

• Monitor product stock levels and ensure availability at all times.

• Follow company procedures and compliance guidelines.

• Maintain a clean, organized, and professional shop environment.

Teamwork and Collaboration

• Work closely with shop colleagues and supervisors.

• Demonstrate flexibility in working hours based on business needs.

• Contribute to a professional and customer-focused workplace culture.

Qualifications & Requirements

• Education: Bachelor’s Degree in a relevant field (Business, Marketing, Customer Service, or related)
• Experience: At least 2 years of proven experience in Customer Care, Customer Service, or a related field.
• Computer Literacy: Proficient in Microsoft Office (Word, Excel, Outlook) and familiar with basic digital reporting tools.

• Strong communication and interpersonal skills.
• Ability to multitask and perform effectively under pressure.
• Customer-focused mindset with solid problem-solving abilities.
• Excellent organizational and time management skills.

How to Apply