Jobs - Nafasi za Kazi - Ajira Portal - Ajira Mpya 
Emanuel Lucas
May 14, 2026 
5 mins to read
Officer, Client Care, Chinese Clients at Standard Bank – Apply
Emanuel Lucas May 14, 2026 5 mins to read Officer, Client Care, Chinese Clients at Standard Bank: Explore exciting career opportunities and apply online for this key role today. Job Description To provide an effective Query Resolution service in a professional, friendly manner with
Officer, Client Care, Chinese Clients at Standard Bank: Explore exciting career opportunities and apply online for this key role today.
Job Description
To provide an effective Query Resolution service in a professional, friendly manner with internal as well as external clients to understand the risks associated with handling clients’ queries and dissemination of confidential information. Be the first point of contact for routine clients’ queries. The incumbent should be able to converse in mandarin.
Qualifications
Minimum QualificationsType of Qualification: DegreeField of Study: Business Commerce Experience RequiredService ManagementOperations3-4 yearsSound knowledge of Business processes when dealing with facilitating payments’ instructions for clients and when dealing with client’s queries. Sound knowledge of regulatory requirements while handing client’s queries Global markets and Personal Banking experience.
Additional Information
Behavioral Competencies:
- Checking Details
- Conveying Self-Confidence
- Establishing Rapport
- Examining Information
- Following Procedures
- Generating Ideas
- Interacting with People
- Making Decisions
- Managing Tasks
- Meeting Timescales
- Taking Action
- Team Working
- Customer Understanding (Business Banking)
- Product and Services Knowledge
- Product Related Systems (Business Banking)
- Mandarin Language