Employment Information
Job Responsibilities2.1 Team Management:Oversee the daily operations of the CRM team, develop and execute work plans, and ensure efficient team performance, including training and performance evaluations.2.2 CRM System Management:Resolve daily issues with the CRM system, review and provide feedback on problems. Assist in inputting relevant policies, rebates, etc., if required.2.3 Customer Data Management:Supervise the inventory data of customers to ensure accuracy and timeliness. Promote self-ordering through the CRM system to enhance customer experience and ordering efficiency.2.4 Cross-Department Collaboration:Work closely with sales and customer service departments to ensure the CRM system effectively supports their business needs.2.5 Documentation and Meeting Organization:Organize and archive CRM-related documents to ensure completeness and traceability.Conduct weekly meetings to review project progress and ensure timelines are met. Prepare Excel reports and output progress updates.2.6 Project Management:Plan, implement, and monitor CRM-related projects. Execute and follow up on initiatives from headquarters or local teams.3. Special RequirementsWillingness to travel as needed.1.1 Education:Bachelor’s degree or higher, preferably in Marketing, Customer Management, Information Technology, or related fields.1.2 Work Experience:Minimum of 3 years of experience in customer relationship management (CRM). Experience in team management is preferred.1.3 Skills:
- Proficient in office software such as Excel, with the ability to organize and analyze data.
- Strong project management skills, capable of driving the implementation and optimization of CRM projects.
- Excellent communication and coordination skills, able to collaborate across departments.
- Familiar with the business logic and management processes of procurement, sales, and inventory.
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